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TeleClinic

Health needs flexibility. With TeleClinic, ZF BKK policyholders have round-the-clock access to medical advice - digitally, conveniently and securely. Whether from home, on the move or from abroad: the video consultation offers quick help for more than 60 medical conditions.

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Your advantages

  • Free of charge for all ZF BKK policyholders
  • Available 24/7 - even at weekends and on public holidays
  • Short waiting times: Consultation with a doctor usually within 30 minutes
  • Large selection of specialists: including general medicine, dermatology, gynecology, pediatrics and adolescent medicine, ENT, urology, orthopedics
  • Multilingual service: consultations available in German, English, Polish, Chinese, French, Spanish, etc.
  • Can be used worldwide - even on vacation or while traveling
  • Electronic certificate of incapacity for work (up to 3 days)
  • Certificate for children's sick pay (also up to 3 days)
  • E-prescription directly via app - redeemable on site or online
  • After each appointment: medical summary for your records or to pass on to your GP

How it works

Choose your preferred date
Answer a few questions about your symptoms in advance.

Have an online doctor's consultation
A doctor will give you detailed advice via video call and issue you with a prescription and sick note at the doctor's discretion.

Redeem prescription
You can redeem prescribed prescriptions at the pharmacy of your choice.

Find out more and book an appointment now

Good to know

Yes, electronic prescriptions and certificates of incapacity for work can be issued after the medical consultation, depending on the medical assessment. An AU is possible for up to 3 days.

Prescriptions can be redeemed via the gematik e-prescription app or with the electronic health card. You can send private prescriptions to a pharmacy of your choice via the TeleClinic app.

No. The doctor will take enough time to answer all your questions.

Which complaints can be treated?

The most common concerns include, for example, colds, back pain, diarrhea, cystitis, skin rashes or abdominal pain. A list of all topics can be found at teleclinic.com/treatments.