Your Health—Always in View with the ePA
The ZF BKK Electronic Health Record
With the ZF BKK electronic health record (ePA), you always have your health data at your fingertips—anytime, anywhere—securely, digitally, and on your way to receiving the best care.
Your Benefits
- A Centralized Overview of Your Health Data
- Quick exchange of information with your doctors
- Easy access via the app—anytime, anywhere
- Full control over access rights
- Supports holistic treatment
With the ePA, you can share important information directly—and avoid duplicate tests or gaps in information.
Here's how to get started
Download the ZF BKK ePA app directly to your device:
- Android: Google Play Store
- iOS: Apple App Store
Simply log in, activate the app, and start your digital health journey.
Here you can find information about the PIN and PUK for the electronic health card.
Good to Know
With the ePA, you’ll benefit from faster data exchange, better-coordinated care, and greater transparency regarding your health.
For more information, see the documents on the electronic patient record.
As of January 1, 2024, all ZF BKK policyholders will receive a digital identity in the form of the GesundheitsID. This will make access to the ePA and e-prescriptions easier and more secure.
For you, this means:
- Access to your ePA using your personal app code
- Choice of login method:
– via app code
– with your electronic health card (eGK) and PIN
– via the online ID function on your ID card - Convenient login via fingerprint or facial recognition is no longer available
- Identity verification must be renewed at least every 6 months
Note: The ePA app automatically reminds you to confirm your identity on time—it’s simple and secure.
Here’s how it works, step by step:
You can find instructions for Android and iOS on how to renew your identity verification in short videos:
Android – Video | iOS – Video
Learn more about the Health ID directly at www.gematik.de/anwendungen/gesundheitsid
If you've lost your smartphone or switched devices, you can easily block your convenient access to the electronic health record (ePA) yourself.
Here’s how it works:
Use the ePA Self-Service to conveniently deactivate access to your ePA online—quickly, securely, and without any hassle.
Your access can be reactivated at any time—as soon as you’ve set up a new device or completed the identity verification process again.
ePA Desktop Client - Access ePA from a computer or laptop
Are you already using the ePA app on your smartphone? If so, you also have the option to log in via your laptop or PC.
Multi-page medical reports are no longer a challenge and can be conveniently viewed on your laptop, for example—ZF BKK ePA Desktop makes this possible.
System requirements:
| Windows | Mac | Linux |
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Additional requirements:
- Registered in the ePA app
- Health card & PIN
- Certified card reader (BSI) with up-to-date driver; the following are approved:
- "REINER SCT cyberJack RFID Chip Card Reader Standard" (Security Class 3 with PIN pad and display)
- "CHERRY Smart Terminal ST-2100" (Security Class 2 with PIN pad)
- "IDENTIV SPR332 v2.0" (Security Class 2 with PIN pad) - Download the client
- Windows: from theMicrosoft Store or atepaclient.de
- macOS from theApple App Store or atepaclient.de
- Linux atepaclient.de
We’ve provided installation instructions and additional informationhere for you.
The Federal Ministry of Health (BMG) provides comprehensive information and details on the benefits of the electronic health record for you.
Visit the Federal Ministry of Health’s official ePA website
You can find more information on using the ePA and experiences with it directly at gematik—the central platform for digital healthcare:
Go to the gematik page “ePA for Everyone: Experiences and Usage”
