ePA declaration on accessibility

Declaration on accessibility

This declaration on accessibility applies to the ZF BKK ePA app of ZF BKK.

As the person responsible for the content - on behalf of the Federal Office for Information Security - we endeavor to make our websites and mobile applications accessible in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Accessible Information Technology Ordinance (BITV 2.0) for the implementation of Directive (EU) 2016/2102.

1. When was the accessibility statement created or updated?
   This accessibility statement (as of 28.05.2021) applies to the ZF BKK ePA app currently published in the Apple App Store and Google Play Store and is based on a self-assessment carried out in the period from 27.05.2021 to 28.05.2021?
2. How accessible is the app?
   The app is built barrier-free. This is achieved through the following best practices: The app is generally designed in compliance with the specifications for manufacturer-specific design of the respective platform (Google Material Design Guidelines, Apple Human Interface Guidelines) and according to the principles of interaction design, mobile interaction design and ergonomics of user interfaces.
   
   The user interfaces are implemented in the form of native code / interfaces on the platform and thus generally support platform-specific functions for accessibility (screen reader, touch feedback, etc.). When implementing the user interfaces, attention is paid to the use of alternative descriptions of icons and graphics, as well as reading direction and support for variable font sizes.
   
   Under iOS, the app can be used with "Voiceover" - this is the platform standard for iOS. Of the other technologies, you can use those that work without special adaptation of the app (e.g. screen magnifier, reduced animations).
   
   Under Android, the app can be used with "Talkback" - this is the platform standard for Android. Of the other technologies, you can use those that work without special adaptation of the app.
3. Which areas may not be accessible?
   Barriers in documents: Accessibility cannot be guaranteed via the content of documents that are stored in the ePA by the insured person or service provider.
4. Report barriers: Contact the contact persons for feedback
   Would you like to report existing barriers or request information on the implementation of accessibility? Please contact us at epa-versichertenhelpdesk. Your inquiries will be processed and answered by our support team from Monday to Friday from 7 a.m. to 6 p.m. (except on national holidays and December 24 and 31).
5. Contact the conciliation body
   If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can contact the arbitration board in accordance with Section 16 BGG. The BGG conciliation body has the task of supporting an out-of-court settlement of disputes between people with disabilities and federal public bodies on the subject of accessibility. The conciliation procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and how to submit an application can be found at: www.schlichtungsstelle-bgg.de. You can contact the BGG arbitration board directly at info(at)schlichtungsstelle-bgg.de.